General Enquiries

For any general enquiries regarding Small Luxury Hotels of the World, please email contact@slh.com and we will endeavour to respond within 24 hours (Monday to Friday).

Reservations

If you would like to make a reservation or require any reservation assistance, please call us using one of the country toll free numbers listed below. The reservation team are available to assist you 24 hours a day, 7 days a week.

United States: 1-877-234-7033
United Kingdom:  0800 0482 314
Australia: 1 800 219 010
Italy: 800 976000
China: 4 001 203276
Europe (not toll free): +44 203 308 9005

For a full list of toll free numbers, see below:

Amending or cancelling an existing reservation

If you have made your reservation on slh.com you can amend or cancel your reservation online (cancellation charges may apply, please check your booking cancellation policy before cancelling). Please ensure that if you cancel your reservation, a cancellation number needs to be generated to confirm your booking is fully cancelled, without a cancellation number you may be charged for a no-show fee.

Reservation enquiries via email

If you would prefer to email us, please send your enquiry to reservation@slh.com. All emails are monitored Monday to Friday only. If you require urgent assistance, especially during weekends and public holidays when the office is closed, we suggest you to contact our reservation team using our toll free numbers for an immediate response. 

Press & Media

To reach the worldwide PR team, please email pr@slh.com.

Invited Loyalty Programme

Invited is a free customer loyalty programme offering instant benefits from your first stay as a member. For more details, please visit our Reasons to Join Invited page.

To join, please complete the sign up form. Once you have successfully completed the form, you will instantly receive an email confirming your membership details.

If you have a question regarding Invited, our frequently asked questions  may assist you. For any further assistance, please email invited@slh.com.

Hotel Gift Certificates

Redeeming a Gift Certificate 

For information about how to make a reservation using your gift certificate please visit our Redeeming a Gift Certificate page. Our Hotel Gift Certificates programme has been discontinued. All valid Hotel Gift Certificates will be honoured until their expiry dates. However, please see below for further information about our all new SLH eGift Cards.

If you need any further assistance with the redemption of a Hotel Gift Certificate, please email gifts@slh.com.

SLH eGift Cards

All SLH eGift Cards can be purchased online via the secure payment system of PayPal.

If you need any further assistance with the purchase or redemption of a SLH eGift Card, please visit our Frequently Asked Questions page, email gifts@slh.com.

Travel Agents

We have a dedicated Travel Agent website. Please visit www.slh.com/travel-agents/ for extensive travel and hotel information. As a reminder, all SLH hotels can be booked through your GDS using code LX (for LuXury).

To contact one of our local SLH Brand Sales Offices, please choose from the options below:

Europe, The Middle East and Africa

United Kingdom & EMEA
3rd Floor, Portland House, Bressenden Place, London, SW1E 5BH United Kingdom
Telephone: +44 20 7802 3400

Germany
Simonshofer Str. 21 D91207 Lauf. a.d. Pegnitz, Germany
Telephone: +49 9123 966 2720

Russia
Trubnaya Street 12, Moscow 107045, Russia 
Telephone: +7 495 787 2753

Asia - Pacific

Australia
Westside Level 3, 75-85 O'Riordan St
Alexandria NSW 2015 Australia
Telephone : +61 2 9211 6590

India
F-30, First Floor, Vasant Square Mall, B5 Vasant Kunj
New Delhi – 110070, India
Telephone : +91 11 4600 0735

Japan
International Place, 11-16 Yotsuya Sanei-cho
Shinjuku-ku, Tokyo, 160-0008, Japan
Telephone: +81 3 3225-0008

Singapore
300 Beach Road, #13-06 The Concourse, Singapore 199555
Telephone: +65 6632 7288
Fax: +65 6632 7299

Americas

New York
12 East 49^th Street, Suite 2611, New York, NY 10017, USA
Telephone: +1 212 953 2064

Houston
405 Main St. Suite 602, Houston, TX 77002, USA
Telephone: +713 528 7862

Toronto
Telephone: +281 543 9456

Mexico City
Telephone: (5255) 46 13 59 47

Argentina
Av. Figueroa Alcorta No. 3351, Of. 109, C.P, 1425, Buenos Aires, Argentina
Telephone: (5411) 4807 5514

Administration Offices

To contact one of our local administration offices, please choose from the regions below:

Europe, The Middle East and Africa (Head Office):

3rd Floor, Portland House, Bressenden Place, London, SW1E 5BH United Kingdom
Telephone: +44 20 7802 3400

Asia Pacific

The Concourse, 300 Beach Road, Suite 13-06, Singapore 199555
Telephone: +65 6632 7288

The Americas and the Caribbean

12 East 49th Street, Suite 2611, New York, NY 10017, USA
Telephone: +1 212 953 2064

CAREERS

Please visit our jobs page for details of our current vacancies.

Please note: All our recruitment is for roles working directly for the Small Luxury Hotels of the World brand and we are only able to respond to successful applications. We do not recruit for hotel-based positions. Please contact hotels directly should you be looking for one of these roles.

Hoteliers - Joining Small Luxury Hotels of the World

Becoming part of the brand enables you to benefit from the economies of scale typical of large hotel chains while preserving your independence and exclusivity.

We have a dedicated website for hoteliers interested in joining SLH. Please visit www.myslh.com/join-slh/ for full details and to register.